Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

) today announced a new trial program of its innovative Predictive Behavioral Routing solution. Mattersight's Predictive Behavioral Routing solution leverages analytics and insights on the variability ...

No audio available for this content. A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds ...

This story will appear in the Sept. 12 issue of iTECH, a supplement to Transport Topics. TIMONIUM, Md. — A UPS driver delivers packages to about 120 stops on a typical route, but the number of ...